How to claim

What to remember

  • Claims must be submitted within four months. Older claims will be considered expired and will not be paid
  • Make sure that your membership number, the healthcare professional’s details including the practice number are clear on the claim
  • Send a detailed claim and not just a receipt as we need the details of what you are claiming for in order to process your claim quickly and correctly.

Remember: That if your medical professional sends the claim to us electronically, you don’t need to send a copy in.

How to submit a claim

Smartphone App

Take a photo of the claim – Use the camera on your phone to take a picture of your claim. Scan the QR code on claim – Use your phone to scan the code on your claim provided by your healthcare professional.

Email

Scan and email your claims to claims@engenmed.co.za

Post

Send your claims to Engen Medical Benefit Fund Claims, PO Box 652509, Benmore, 2010

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